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Guide to online banking
This Guide is supplied for general information only. You should
seek specific advice for your individual circumstances before acting on any
suggestions made.
What is the History of Online Banking?
In 1990 the Wells Fargo Bank, based in California USA, introduced
the world's first online banking service. It was not until 1997 that a similar
service was launched in the UK by the Nationwide Building Society. Since the
introduction of the first services many banks have started their electronic
banking services with access available via your PC, mobile phone or an interactive
TV.
Many banks now offer Internet based services alongside their traditional banking
facilities, whilst other organisations have established new breeds of 'Internet'
or 'Telenet' banks. Telenet banks are those that allow their customers to communicate
by telephone as well as the Internet. Most of the UK's new 'Internet or 'Telenet'
offerings have the backing of large and well known financial institutions.
What is an Internet banking service?
Internet banking normally offers you all the main banking
services with the added flexibility of being able to manage your banking needs
online.
Internet banking services normally allow you to view balances and statements,
transfer funds between accounts, pay bills and set up standing orders and other
such services. If you have additional products such as credit cards, you will
also be able to check and repay outstanding balances.
Some Internet banking facilities are designed to complement the services provided
by traditional high street banks. These services are now available from nearly
all the well known banks and offer you an alternative way of running your accounts.
Other providers only provide their services to customers that wish to operate
their bank account via the Internet.
What is a 'Telenet' Banking Service?
An alternative service to Internet only banking is 'Internet
and telephone based' banks. These banks conduct all their business via the Internet,
telephone (or by post) and like the Internet only banks have no branch network.
These new banks are frequently completely new businesses, set up to deal with
customers solely by electronic means. These businesses sometimes describe themselves
as 'Telenet' banks as opposed to Internet Banks because they offer customers
a choice of how to deal with them. Good examples include Intelligent Finance
(Halifax/Royal Bank of Scotland), Cahoot (Abbey National) and Smile (The Co-operative
Bank).
What are the benefits?
Where the Internet service complements your traditional high
street bank the benefits are generally measured by the ease of access to your
money. These additional services mean do not need to visit a branch, phone a
call center, or post any items to them. Any of your banking requirements can
be dealt with online.
Another great advantage is the access to your bank accounts for 24 hours per
day on almost everyday of the year. Bank Holidays or weekends will not be a
barrier to you in the future. The access provided allows you to obtain up to
date information, pay bills or transfer funds between accounts. By moving your
money between current and savings accounts you might be able to improve the
overall interest earned by your money.
The appeal to the banks of offering 'Internet only' or 'Telenet' banking services
is the much-reduced overheads. These savings are often reflected in the competitive
nature of the products they offer. Some offer higher rates of interest on savings
and lower interest rates on credit cards, personal loans and even mortgages.
You still get the advantages of greater control over your finances but can
also increase the interest paid on your accounts or perhaps reduce the cost
of any borrowings. These benefits vary between providers and it pays to shop
around for the best deal for you.
How do I apply?
Most Internet banking products allow you to apply online.
In the case of 'Internet only' accounts, completely new accounts are created
for you. The process is usually quick and simple. After your application is
received, the bank normally conducts a credit check. This will be completed
before giving you access to their services.
Once your application has been accepted, the bank will issue the details required
to log in to the Internet Services. The bank will issue to you any Debit or
Credit Cards, the appropriate pin numbers for use with Cash Machines and a cheque
book.
How do I get access to my money?
Both Internet only and Telenet bank accounts offer customers
all the usual banking facilities such as Debit cards, Credit Cards, cheque books
and access to Cash Machines. Since many of the new banks are owned by long established
financial organisations arrangements have been made for their customers to use
the cash machines of other banking providers. This ensures there is wide choice
for you on how you gain access to your money.
The security of the Internet - Should I be concerned?
Internet security is always an issue and is regularly commented
upon in the media. The Internet is still a developing technology and accordingly
is constantly changing and undergoing development. There are a number of steps
you can take before using any Internet banking services to protect yourself
from the risk of being a victim of fraud.
It is wise to make sure that you are using the latest version of a well known
Internet browser. You should ideally use either Microsoft Internet Explorer
or Netscape Navigator and always make sure you have the latest version with
any released security updates installed (these are available free of charge
from the Microsoft/Netscape websites).
Most data transferred over the Internet is normally unencrypted. This means
that anyone intercepting that data can read it. This is normally not a problem
as most internet data is not sensitive or private. To protect the secrecy of
any data you transfer over the Internet sensitive information can be encrypted
using Secure Sockets Layer (SSL).
This SSL technology means that the any data you send or receive over the Internet
is encoded in a way that makes it almost impossible to read by anyone that is
not supposed to receive it. All they will see is a meaningless stream of data
if they try to listen in on your transactions. The effectiveness of SSL is measured
in bits (binary digits). The latest web browsers support 128-bit encryption
that provides a high level of security that should foil all but the most determined
federal authorities in decoding its contents. Always ensure that your Internet
banking service uses at least this level of encryption to protect your personal
information.
As with all computer based security there are a number of steps you should
take yourself to protect your security details:
- Never write down your ID, password or PIN number
- Never give them to anyone else
- Never send them via email (email is NOT secure or private)
- If given the option to set a password for your Internet banking service,
never use an obvious password or a password that someone who knows you might
guess
- When you have finished with your Internet banking session, always close
your browser so that someone else can't access your account details after
you leave your PC.
Overall if you bear these guidelines in mind, then the likelihood of you being
a victim of any Internet fraud is extremely low indeed.
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